Privacy Policy 

1. Our commitment to your privacy

Mind Psychology Collective is committed to protecting the privacy and confidentiality of personal information.

​

Registered psychologists in Australia are required to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These laws regulate how personal and health information is collected, used, stored, and disclosed.

​

Psychologists are also required to comply with professional obligations under the Psychology Board of Australia, the Australian Health Practitioner Regulation Agency (AHPRA), and the Australian Psychological Society (APS) Code of Ethics, which include strict requirements relating to privacy and confidentiality.

​

2. What this policy covers

This policy explains how we collect, use, store, and disclose your personal information in relation to:

• psychological services

• digital products (including toolkits and downloadable resources)

• use of this website

​

By using this website or engaging with our services or products, you consent to the handling of your information as described in this policy.

​

3. What is personal information?

Personal information is any information or opinion that identifies you, or could reasonably identify you.

​

This may include sensitive information, such as health or psychological information.

​

4. What information we collect

Depending on how you interact with us, we may collect:

• Name and contact details (e.g. email, phone number)

• Basic demographic information

• Health or psychological information (where relevant to services)

• Information you provide through forms, enquiries, or purchases

• Payment and transaction details (processed via secure third-party providers)

• Website usage data (e.g. cookies, analytics)

​

You may choose not to provide certain information; however, this may limit our ability to provide services or access to products.

​

5. How we collect your information

We collect personal information in a number of ways, including when you:

• contact us or submit an enquiry

• engage in psychological services

• purchase or download a toolkit or digital resource

• subscribe to updates or communications

• interact with our website or social media

​

6. How we use your information

We use your personal information to:

• provide psychological services (where applicable)

• deliver digital products and resources

• communicate with you and respond to enquiries

• manage bookings, accounts, and payments

• improve our services, products, and website

• send relevant updates or information (you may opt out at any time)

​

We only use your information for purposes that are reasonably necessary for our functions and activities.

​

7. Disclosure of personal information

We may disclose your personal information where necessary, including:

• to third-party service providers (e.g. payment processors, website hosting, email platforms)

• where required or authorised by law

• where there is a serious and imminent threat to your health or safety, or that of another person

​

We take reasonable steps to ensure third parties handle your information securely and appropriately.

​

8. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes the use of secure systems and reputable service providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

​

9. Access and correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below. We may require proof of identity.

​

10. Cookies and website data

Our website may use cookies and similar technologies to:

• improve user experience

• analyse website traffic and usage

• support website functionality

​

You can adjust your browser settings to refuse cookies if you prefer.

​

11. Marketing communications

We may send you information about services, products, or resources that may be relevant to you.

​

You can opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.

​

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

​

13. Changes to this policy

We may update this policy from time to time. The most current version will always be available on our website.

​

14. Complaints

If you have concerns about how your personal information has been handled, you can contact us using the details below.

​

We will take reasonable steps to investigate and respond.

​

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

​

15. Legal Disclaimer

The information and resources provided on this website, including any digital toolkits, downloads, and content, are for general informational and educational purposes only. They are not a substitute for individual psychological advice, diagnosis, or treatment.

​

Accessing this website, purchasing, or using any resources does not establish a psychologist–client relationship with Mind Psychology Collective.

​

While content is developed by a registered psychologist and grounded in evidence-based approaches, it may not be suitable for your individual circumstances. You are encouraged to seek personalised support from a qualified health professional where appropriate.

​

Mind Psychology Collective does not guarantee outcomes from the use of any information, tools, or resources provided. Use of this website and its content is at your own discretion.

​

To the extent permitted by law, Mind Psychology Collective is not liable for any loss or damage arising from reliance on the information or resources provided on this website.

​

16. Contact

If you have any questions about this policy or your personal information, you can contact:

Mind Psychology Collective
emma@mindpsychologyco.com